FAQ – B2B Toolbox
Frequently asked questions about e-commerce platform for industrial distribution
1. General information
Toolbox B2B is the most comprehensive and customizable e-commerce platform for industrial distribution, maintenance and manufacturing. It is designed for companies that sell to other companies (B2B) and adapts to the processes of every industrial reality, from SMEs to large groups.
Unlike generalist platforms, Toolbox B2B was created specifically for those selling industrial supplies, tools, components and technical materials, with native functionality to manage complex catalogs, customized price lists and structured purchasing processes.
Also available in Toolbox +AI version with built-in artificial intelligence.
Yes. Toolbox B2B is a modular platform designed for two distinct segments:
– SMEs: they look for simplicity, speed and ready-to-use tools. With the Standard version they get preloaded catalogs, customized pricing and reorders in just a few clicks.
– Industry and large groups: require integration, control and structured processes. Advanced and Enterprise versions offer ERP integration, PunchOut, and management of enterprise customers with complex purchasing flows.
The platform scales without changing technology, accompanying business growth over time.
Each project follows a four-step structured approach:
1. Analysis and design: study of sales logic and operational flows. The goal is to configure the platform around the customer’s way of working.
2. Implementation and integration: platform configuration, integration with ERP, CRM and other business systems.
3. Training and education: coaching of sales, back-office and administration.
4. Post-launch support: ongoing technical assistance and evolutionary coaching even after go-live.
2. Platform versions
Toolbox B2B is available in three main versions:
– Standard: for SMEs–preloaded catalogs, basic discounts, request for quote, interactive PDF, advanced shopping cart, Google & Meta package, email support and advanced backup.
– Advanced: adds document area, advanced search engine, PunchOut CXML, advanced payments, advanced shipping, phone support, training and dedicated server.
– Enterprise: includes all Advanced plus custom graphics, PunchOut OCI, Multistore, full ERP integration, end-customer training, and Multi-Server.
The Toolbox +AI module with AI Chatbots, Product Enrichment, Advanced Discounting, Forecasting and Recommendations can be added to any version.
Yes. Toolbox B2B is designed to grow with your business. You can start with the right version today and add functionality over time without changing technology or losing existing data and configurations.
The modular platform allows you to start with simple requirements and increase complexity gradually, supporting both SMEs and large industrial customers on the same infrastructure.
Yes. Multi-store functionality is included in the Enterprise version and allows you to manage multiple B2B stores or e-commerce sites on the same infrastructure.
This feature is designed for companies with multiple brands, divisions or distinct geographic markets that require separate digital storefronts with centralized management.
3. Preloaded catalogs and products
Toolbox B2B’s preloaded catalogs are a database of product sheets from leading industrial supply brands, ready to be sold online without manual entry. It includes images, descriptions, codes, attributes and variants.
The brands cover hundreds of manufacturers including 3M, SKF, Festo, Bosch, Stanley, Seco, Würth, ZAG, Palton, and many others in the categories: tools and tooling, mechanical components, hardware, electrical, PPE, and maintenance supplies.
Catalogs are automatically updated, keeping product sheets current.
Yes. Toolbox B2B supports both preloaded catalogs and customized products. You can manage:
– Products with variants and grouped products
– Product attributes (color, size, etc.).
– Multiple images for each product
– Prices visible or hidden from unregistered users
– Featured products, offers and new arrivals
– Configurable cross-sell and automatic “Back in stock” notifications
– “Catalog only” mode based on customer role
4. Advanced B2B features
Toolbox B2B automates order flows by reducing manual work and errors. Features included:
– Order management for agents with dedicated area
– Purchase request and request for quotation
– Multi-level approval flows
– Quick order history and reorders in just a few clicks
– Document area and interactive PDFs with integrated purchasing
– ERP integration for automatic synchronization (Advanced and Enterprise versions)
– Uploading net prices via XLSX file for quick updates
– Configurable discounts for individual customers or groups
– Prices visible or hidden from unregistered users
– Dedicated price lists for each customer (Advanced and Enterprise)
– Advanced discounts with AI logic in the Toolbox +AI version.
Payments (all versions): cash on delivery, bank transfer, PayPal, country restrictions. Advanced and Enterprise versions include additional advanced payments.
Shipping (all versions): managing multiple customer addresses (warehouses), calculating shipping charges by amount, weight or volume, configurable free shipping threshold and shipping tracking number.
Yes. Toolbox B2B is completely white-label: colors, fonts, layout and visual style are designed to reflect the company’s brand, resulting in a natural extension of the institutional site.
The end customer does not perceive an “external platform” but a consistent and professional environment.
Brand identity includes custom graphic template (Enterprise), responsiveness on all devices, AI chatbot with brand voice, and interface aligned with corporate visual system.
Toolbox B2B includes marketing features on all versions:
– SEO Meta Tag Management and SEO Friendly URLs
– Recently viewed products page
– Management of promotions, discounts and coupons
– Customizable email notification templates
– CMS for additional content management
– Home page image sliders, carousels and banners on products (Product Ribbons)
– Product Quick View
5. Artificial Intelligence – Toolbox +AI
Toolbox +AI integrates artificial intelligence capabilities directly into B2B sales processes:
– AI chatbot: knows the catalog and e-commerce logic. It answers customer questions and leads directly to purchasable product sheets.
– Smart related products: select products considering technical features, compatibility, and real applications.
– Data-driven recommendations: uses user history to suggest reorder-oriented items.
– Product Enrichment (Prodigy AI): enriches product sheets with uniform descriptions and SEO/AIO optimization.
– Forecasting: predictive algorithms on order history, seasonality and market trends.
– SEO & AIO: optimization for traditional and generative search engines (Google AI Overviews, Perplexity, ChatGPT).
Yes. The AI chatbot significantly reduces the customer service load by autonomously answering frequently asked questions about products, guiding the customer to the correct product sheets, and speeding up the purchasing process.
AI does not replace the sales team, but it enhances the business relationship by making e-commerce more effective for customers, sales and marketing.
6. Integrations, PunchOut and Support.
PunchOut is an integration that allows enterprise customers to access the vendor catalog directly from their enterprise procurement system (SAP Ariba, Oracle, Jaggaer, Ivalua) and bring the shopping cart back into the internal flow for approval and ordering.
Toolbox B2B supports the main standards: PunchOut CXML (from Advanced version) and PunchOut OCI (Enterprise version).
Main benefits:
– Selling to large companies with centralized purchasing processes
– Elimination of manual steps and duplication of data
– Compliance with internal enterprise customer policies
– Faster orders with consistent, up-to-date data
– Scalability: the same module extends to multiple enterprise clients
Yes. ERP integration is included in the Enterprise version and enables synchronization of catalogs, orders, customers and approval flows with enterprise management systems, eliminating double data entry.
Toolbox B2B also integrates with CRM and eProcurement systems to support the entire business cycle.
Yes. All versions include multilingual readiness (English frontend and backoffice) and management of currencies, weights, measures, and dimensions.
This feature is useful for companies that operate in international markets or serve customers in multiple European countries.
The Toolbox B2B team accompanies the client at every stage with vertical expertise on industrial B2B:
– Email support included in all versions
– Phone support in Advanced and Enterprise versions
– Internal team training (Advanced and Enterprise)
– End-customer training (Enterprise version)
– Ongoing post-launch support for updates and process optimization
Choosing Toolbox B2B means choosing a partner who knows industrial B2B and stays by your side even after the go-live.
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